Appendix 4: SWOT - Customer/efficiency focus
The central focus of this SWOT relates to the quality and efficiency of Tribunal's service, which may be affected by the move to Portarlington. It is concerned with what can be done to preserve and improve the quality and efficiency of the Tribunal's service delivery.
Summary of Strengths, Weaknesses, Opportunities and Threats
| Strenghts | Weakness |
- Well established impartial quasi legal forum
- Qualified and experienced staff
- Public confidence and brand credibility
- Independence
- Impartiality
- Professional staff including in-house Legal Adviser
- Accessible building
- Relevant to users
| - Remoteness of decentralised office from developments within DJELR as a whole
- Remoteness from IT Unit in Dublin
- Remoteness from Personnel Unit/EAS
- Delays in processing cases - inexperienced staff
- Resource gaps (IT, staff, accommodation)
- Remoteness from Dublin customers
- Lack of input into estimate process
- Brand confusion with Equality Authority
|
| Opportunities | Threats |
- Increasing demand for services
- New case management system development and roll-out
- Increased proximity to country based customers
- Opportunity to reconfigure and re-engineer work practices, structures, service delivery
- Increased communication/promotion through marketing of new location
- Increased Tribunal brand identity
- Increased partnership involvement and change momentum
| - Turnover of experienced staff
- Decreased staff morale amongst existing staff
- Insufficient qualified staff at Equality Officer level
- Insufficient qualified Mediators
- Insufficient finance to meet extra costs of moving to Citrix
- Insufficient finance to meet extra costs of decentralised office
- Increasing business volumes
- Insufficient accommodation for additional staff
|