Lodging a Complaint
If the person who feels that they have been discriminated against is not satisfied with the response to the notification, they may refer a complaint to the Director of the Tribunal. The information received in reply to the request for information should help in deciding whether to pursue the case in this way. The person who makes the complaint is called the complainant and the service provider alleged to have discriminated is called the respondent.
A complaint can be made as soon as the respondent has replied to the notification. If there is no reply to the notification the complainant should wait one month after it was sent before making a complaint. A complaint form is available from The Equality Tribunal (Form ES.3). The completed complaint form should be returned to the Director of the Tribunal with a copy of the notification sent and including a copy of the Form ES.2 or any response from the respondent if any such information has been received.
